Terms And Conditions

RAK NATIONAL MARKETS L.L.C.” maintains the www.aswaqrak.ae website ("Site"). The term “Platform” pertains to the web and mobile versions of the website. Your agreement with us includes these Terms of Use (from here on referred to as “Terms”, “Terms of Use”) and our Privacy Policy (“Agreements”). Our Privacy Policy also governs your use of our Platform and explains how we collect, safeguard and disclose information that results from your use of our web pages.

By using or accessing the Platform, you represent that you are at least 18 years old and you consent, confirm and acknowledge that you have read and understood Agreements, without limitation or qualification, to be bound by these Terms of Use and all applicable laws and regulations governing use of the Platform.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at customerservice@aswaqrak.ae so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use the Platform.

Limited License

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Platform pursuant to the requirements and restrictions of these Terms of Use. We may change, suspend, or discontinue any aspect of the Platform at any time. We may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Platform. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Platform. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Platform, or any of its contents (including software) in whole or in part.


United Arab Emirates (U.A.E.) is our Country of Domicile. We control this Platform from the U.A.E. We make no representation that this Platform is appropriate for use in other locations. If you use this Platform from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Platform in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

Applicable law

The Laws of the United Arab Emirates shall govern the use of the Platform and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.


You agree to receive communications by e-mails, SMS, or phone calls relating to the services offered through the Platform but not limited to our new features, products, and promotional activities. If you do not wish to receive promotional emails, you can opt out by unsubscribing through the email you received or through the Platform or contact us directly by email at customerservice@aswaqrak.ae.


We accept Online and Cash on Delivery (COD) payments through the Platform. Once the payment is made, the confirmation notice will be sent to your email within 24 hours of receipt of payment.


We accept online payments in AED using Visa and Master Card Debit and Credit cards for our products. For payment using credit card or debit card, you warrant that the credit card or debit card details that you provide are for your own credit and that you have sufficient funds to make the payment.

Cash on Delivery

We only accept cash on delivery.

The total price for items or goods, including delivery fees, and/or other charges, will be displayed on the Platform when you place your order.

Cancellation Policy

You may cancel your order within 24 hours either sending us email at customerservice@aswaqrak.ae or calling us via hotline 600500202. You are not entitled for cancellation of items that deteriorates quickly, such as chilled, frozen or perishable foods.

Products, Pricing, Content And Specifications

The products and services featured on the Platform (collectively, the "Products") and their contents, specifications, and prices are subject to change at any time, without need of prior notice. The prices of the Products may be different from that in Al Aswaq RAK National Markets physical stores.

Permitted Use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Platform for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Platform for any purpose other than for personal use, unless otherwise specifically authorized by us to do so. You also agree not to deep-link to the Platform for any purpose, unless specifically authorized by us to do so. The content and software on this Platform is the property of Al Aswaq RAK National Markets. The cardholder must retain a copy of transaction records and Merchant policies and rules.

Your Account

If you use the Platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Platform shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

Accuracy of Information

Al Aswaq RAK National Markets endeavors to provide an accurate description of the Products, but we do not warrant that such description, color, information, price or other content available on the Platform are accurate, complete, reliable, current, or free from error. The weight, measurements and other descriptions provided on the Platform are approximate figures and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of the Products, including the applicable colors. However, the color you see on the Platform may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.

The Platform may not be complete or current and may contain typographical errors or inaccuracies. Al Aswaq RAK National Markets therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. The prices and amount indicated serves only as a guide price and amount. Final prices and amount due will be reflected during payment and collection of items in the store.

Intellectual Property

Service and its original content (excluding content provided by users), functionality, features are and will remain the exclusive property of Al Aswaq RAK National Markets and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Arab Emirates and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Al Aswaq RAK National Markets.

Acceptance of Order

While it is our practice to confirm orders by email or SMS, your receipt of an email or SMS order confirmation does not constitute our acceptance of your offer to purchase a Product. We reserve the right, without prior notice, to limit the order quantity on any Product, to cancel any order at any time, and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of the Platform

In using the Platform and the services therein, you agree to:

  • Do so only for lawful purposes;
  • Ensure that all information or data you provide on the Platform at the time of placement of the order are accurate and complete and take sole responsibility for such information and data;
  • Be responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer.

You agree to accept responsibility for all activities that occur under your account, whether such activity is authorized or not. You should notify us immediately if you have knowledge or have reason for suspecting that the confidentiality of your account has been compromised or if there has been any unauthorized use thereof.

Wrongful Use

Where fraudulent or wrongful use of an Account is detected or suspected, we reserve the right to have the sole discretion, without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately: cancel any outstanding orders placed through such Account(s); cancel or invalidate any outstanding credits or discount vouchers, rewards or codes awarded to or used by such Account(s); prohibit such Account(s) from participating in any promotions, contests or surveys of Al Aswaq RAK National Markets; and/or merge, suspend and/or terminate such Account(s).

Right to Refuse Service

We reserve the right, at our sole discretion, to refuse service to anyone for any reason at any time.

Revisions to these Terms and Conditions

We may revise these Terms of Use at any time and from time to time by updating this posting, without prior notice to you. You should visit this page from time to time to review the current Terms of Use because they are binding on you.

Office Foreign Assets Control (OFAC) Sanctioned Countries

We will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries and individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific.


You or we may suspend or terminate your account or your use of the Platform at any time, with or without reason. You are personally liable for any orders or charges that you incur prior to termination of the account. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time without notice.

Additional Assistance

If you have any questions or comments, please send us email at customerservice@aswaqrak.ae